Return & Refund Policy
We want you to feel confident when choosing EDPLIT systems. If your order is not suitable, you can return it in accordance with applicable consumer protection laws.
This policy explains how returns and refunds are handled.
Return Period
If you are located in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
For other regions, return eligibility may vary depending on local regulations.
Return Conditions
To ensure a smooth return process, please note:
- The product should be returned with all original components and packaging
- A proof of purchase (order confirmation or receipt) is required
- Products must be returned in a condition that allows inspection of their functionality
If you are unsure whether your item qualifies for return, please contact our support team before sending it back.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products
- Clearance or final sale items
- Products that have been permanently installed or modified
How to Start a Return
To initiate a return:
- Contact our support team with your order number
- You will receive return instructions and shipping details
- Package the item securely and send it back according to instructions
- Once received, we will inspect the item and confirm the refund status
Refund Process
Once your return has been received and inspected, we will notify you about the approval of your refund.
If approved, the refund will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider.
Replacements
If a personalization or production error is caused by EDPLIT, we will replace the item at no additional cost.
If an error occurs due to incorrect information provided during ordering, replacement may not be possible.
If you receive a damaged, defective, or incorrect item, please contact us and we will resolve the issue as quickly as possible.
Undeliverable or Refused Orders
In some cases, delivery may not be completed due to circumstances outside our control, including:
- Recipient unavailable at delivery
- Incorrect or incomplete contact details
- Invalid phone number or email address
- Shipment refused without a valid reason
In such cases, shipping costs are non-refundable. Refund of the product cost may depend on the return condition of the shipment.
Exchanges
If you'd like to exchange an item, the fastest solution is to return the original product (if eligible) and place a new order once your return has been approved.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our side (wrong or defective item).
Original shipping costs are non-refundable unless required by applicable law.
Need Help?
If you have any questions about returns or refunds, our team will be happy to assist you.
Email: support@edplit.com
You can also use our Contact page to get in touch with us.